Provide analytical and operational support for Specialty Testing accounts receivable and reimbursement to improve denial operations workflows and processes
Research denials/claim issues for root cause and provide suggestions for resolution
Manage internal override inventory for prompt resolution
Serve as an internal conduit to gather, share, and report information related to specialty billing workflows, system behavior, and claims outcomes
Research issues to determine impacted scope of claims and Coordinate with operations/reporting team to identify and quantify impacts
Coordinate with operations/reporting team to develop and communicate workflow projects
Learn and navigate multiple laboratory systems and billing platforms; apply system workflows to billing processes to ensure expected outcomes
Conduct research, data mining, evaluation, and validation of complex specialty testing datasets to identify trends and support data‑driven decision‑making
Manage information requests from cross‑functional stakeholders, keeping them informed of reimbursement issues and changes
Exercise sound judgment in making decisions that have long‑term organizational impact
Build and maintain datasets and databases for routine and ad hoc reporting
Recommend new or improved workflows for complex billing processes to maximize cash collections
Contribute to the development, documentation, and implementation of workflow processes (e.g., appeals, prior authorizations, specialty support activities)
Collaborate across Revenue Cycle Management functions to drive improvements, enhance effectiveness, and promote best practices
Apply diverse technical skills to understand laboratory systems, data structures, and workflows across Labcorp and specialty testing environments
Translate LCLS/LCBS data for use in specialty testing analysis and projects (a plus)
Support management and peers by taking on additional projects as needed
Requirements
Bachelor’s degree with 6 years’ healthcare billing experience or Associate degree with 8 years healthcare billing experience or HS diploma or GED with 10 years healthcare billing experience
3 or more years experience with MS Excel
3 or more years experience working with denials, appeals, underpayments, and payment variance analysis
3 or more years Accounts Receivables healthcare billing
3 or more years experience with CPT, ICD‑10, and HCPCS coding
3 or more years experience in Medicare, Medicaid, and commercial payer reimbursement methodologies
3 or more years experience in prior authorization, medical necessity, and payer denial
1 or more years Xifin RPM and BI experience
Proficiency in Microsoft Excel, including PivotTables, lookups, and data analysis functions
Experience analyzing and manipulating large datasets