Responsible for the supervision of all field operations executed by the New Flyer Toronto, Ontario, Canada Service Org.
Executes on and oversees a field plan that exceeds the contract requirements for PDI, warranty and retrofit work.
Establish and manage a strong, successful customer relationship with TTC Transit at the depot level that ensures New Flyer successfully receives awards for future orders like awarded new e-bus order.
Understands and uses the New Flyer core values when working inside and outside the New Flyer organization.
Understands and follow Respectful Workplace rules.
Follow all applicable laws, arrive for assignments on time and follow all New Flyer travel policies.
Regularly travel to work site locations to oversee, understand and support field operations.
Be visible to field technicians and mechanics at their work sites.
Participate and support all meeting architecture applicable to New Flyer field operations in Toronto.
Oversee training plan for field technicians.
Organize and lead warranty repair, PDI and retrofit technician teams.
Communicate the status of field operations daily to the Regional Product Support Managers and Regional Director.
Acts as interim site manager during RPSM-s absence as assigned.
Report all issues affecting New Flyer product or business to the Regional Product Support Managers.
Review iBus website regularly.
Other duties as assigned.

High School, 2 years College, Trade School or equivalent
5 years work experience or equivalent
Some leadership experience
Inventory management experience
Transit bus electrical, mechanical, air system, hydraulic systems, HVAC systems, CAN/J1939, certifications/licenses preferred: 608 certification, ASE, CDL license.
Proficient with MS Office

Field Operations Supervisor

Key skills