Senior Manager, Operations – Site Programs

Role Overview

• Leading cross-functional workstreams for ads procedures, establishing clear operating standards, timelines, and accountability across all participating teams.
• Serving as the primary program lead for annual deal events (e.g., Black Friday, Cyber Monday, Rollbacks) and seasonal site moments, coordinating end-to-end execution from planning through post-event review.
• Partnering with Sales, Product, Creative, Marketing, and Site Operations to align on priorities, deliverables, and milestones for each program or event.
• Defining and maintaining process documentation, playbooks, and standard operating procedures for recurring site programs and deal event workflows.
• Building and managing detailed project plans, tracking progress against key milestones, and proactively surfacing risks and blockers to leadership.
• Facilitating cross-functional planning meetings, steering committees, and working sessions to drive alignment and decision-making.
• Coordinating, completing, and overseeing job-related activities and assignments by developing and maintaining relationships with key stakeholders across the Walmart ecosystem.
• Supporting plans and initiatives to meet business needs while building accountability for and measuring progress in achieving results.
• Identifying and addressing improvement opportunities in cross-functional processes and tools that enable and streamline the team’s efforts.
• Conducting post-event retrospectives and translating learnings into actionable improvements for future programs.
• Identifying and analyzing key performance indicators and trend data to evaluate program effectiveness and inform future planning cycles.
• Analyzing factors for program feasibility and creating solutions by assessing key opportunities and constraints.

Requirements

• Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 3 years’ experience in operations, project management, or related area OR 5 years’ experience in operations, project management, or related area.
• 1 year’s supervisory experience.

Benefits

• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.