About this role

First point of contact: You are the primary contact for customer inquiries — by phone or by email.
Ensure customer satisfaction: With your empathetic manner, you make sure our customers feel well cared for and understood.
Structure inquiries: You record requests, organize them, and forward them to the responsible specialist departments.
Documentation: You document all information and processing steps in our ticketing system.
Cover service hours: You ideally support our team Monday to Friday between 2:00 PM and 6:00 PM and ensure reliable availability of our customer service during this time.

Communication skills: You approach people openly, listen attentively, and quickly identify the core of an issue.
Structured working style: You work carefully, are organized, and keep an overview even when handling multiple requests.
IT affinity: You are confident working on a computer and have an interest in software and technical topics.
Willingness to learn: You enjoy getting to know new topics and continuously developing your skills.
Very good German language skills: For communication with customers and the team, both spoken and written.

Remote work: You will work predominantly remotely.
A supportive team: You will work in a family-like company culture with strong team spirit and mutual support.
Fair compensation: We offer an hourly wage of €15.

IT Support – 1st Level, Software Support

Key skills