Provide telephone support for the service hotline of one of Germany’s largest statutory health insurers or for the appointment service center
Respond to incoming calls from insured persons and other callers regarding their inquiries
Record and document call details in the appropriate PC-based system

At least three years of professional experience in telephone advisory services for health insurance or in inbound customer service/call center operations
Enjoy interacting with people over the phone
Empathy, reliability and flexibility
Fluent German and very good English skills (minimum B2 level)
PC user skills (MS Office)
Willingness to work during off-peak hours (evenings) or on weekends

Option to work nationwide: 70% remote (home office) and 30% on-site at our Chemnitz location
28 days of annual leave
Company pension scheme
International health insurance
JobRad: bicycle leasing for professional and private use
Attractive employee discounts
Open feedback culture and tailored professional development
Interdisciplinary responsibilities
Agile and digital company structure
Over 20 years of expertise in the digital health sector
Mentoring and knowledge sharing

Customer Advisor, Call Center Agent

Key skills