Customer Support Specialist

Role Overview

• You are the reliable voice of our customers: from tickets to phone calls, you solve problems and turn satisfied users into fans.
• You handle inquiries via tickets, email, or phone and prioritize them with a cool head and a clear sense of urgency.
• Technical questions? No problem! You find solutions and explain them in a way every customer understands.
• You document solutions and continuously expand our knowledge base.
• You escalate recurring issues directly to Engineering & Product and ensure they are resolved sustainably.
• Together you make onboarding a breeze — for customers who are excited from day one.

Requirements

• Some experience in Customer Support/Helpdesk (1–2 years).
• Very good German and English skills.
• Enjoy interacting with customers and communicate in a solution-oriented manner.
• Structured way of working, even with complex inquiries.
• Technical understanding (IT security, SaaS experience is an advantage).
• Experience with ticketing tools (Zendesk, Intercom).
• Emotional maturity — you don’t take work problems home with you.

Benefits

• Fair terms, smart benefits and flat hierarchies to support your success.
• Full-time or part-time (75%) with up to 2 days of home office per week (Braunschweig region).
• Competitive salary €35,000–€45,000 gross p.a. (depending on experience).
• 50% company contribution to DB (Deutsche Bahn) commuter ticket and Hansefit (fitness).
• 30 vacation days + flexible working hours.
• Training budget + support trainings.
• MacBook + modern tools.
• Flat hierarchies and teamwork at the Braunschweig office.