Provides first
and second-level support for ERP and business applications, primarily focused on Dynamics Navision, JDE E1 9.2, and Sage 500
Requires solid hands-on experience with ERP systems and plays a key part in delivering reliable, customer-oriented service aligned with the wider IT organization
Builds strong relationships with internal customers
Collaborates closely with regional ERP teams to drive standardization and best practices
Works with EMEA IT Support as well as global applications, data, and risk teams
Contributes to regional IT discussions and decisions that support the company’s overall strategy and vision

A technology related bachelor’s degree or equivalent experience/studies
An MBA is a plus
5+ years’ experience in IT preferably in a manufacturing environment, with at least 2 years in a Support Specialist role
Proven track record of process standardization, adoption of best practices, service measurement, customer satisfaction monitoring.
Good knowledge of business processes in the Manufacturing industry
Certified expertise in an ERP System
Certified in a Microsoft Product
Networking infrastructure
Disaster recovery testing for full production to ensure continuity of operations
Cloud-based applications, including Office 365 Suite, Microsoft Azure, OCI.
Major event and crisis management.

ERP Support Specialist – NAV

Key skills