You develop innovative, holistic solution concepts that intelligently combine customer experience, transformation, and the use of AI technologies.
You analyze customer requirements and processes to identify optimization opportunities and translate them into compelling proposals and tender documents.
Together with interdisciplinary teams, you design future-oriented service and transformation models tailored precisely to individual customer needs.
You coordinate collaboration with business units, partners, and interdisciplinary teams to integrate all elements into a coherent overall solution.
You prepare complex concepts in clearly structured, visually appealing presentations.
You keep an eye on current market and technology trends and proactively contribute insights.
In addition, you take responsibility for the methodological development of our solution-design approaches and actively work on the continuous optimization of our process models and best practices.

Degree in Business Administration, Business Informatics, or a comparable field preferred but not required.
Several years of relevant professional experience in customer care & experience, customer service, (strategy) consulting, or solution design.
Proven track record in designing and implementing multidisciplinary and/or cross-border solutions.
Solid understanding of digital business models, modern CX technologies, automation, and the use of AI.
Experience in designing complex solutions as well as preparing proposals and tender documents; ideally complemented by experience in coordinating interdisciplinary teams.
Confident demeanor, strong analytical skills, and strategic thinking.
Excellent MS Office skills, particularly PowerPoint and Excel, and the ability to structure and present complex concepts in a visually appealing way.
High self-motivation, a solution-oriented working style, and enthusiasm for digital transformation, innovative customer experiences, and current technological trends.
Very good German and English skills, both written and spoken.

Solution Architect

Key skills