Own the post-sale customer lifecycle — ensuring seamless onboarding, measurable product adoption, customer health visibility, and predictable renewals.
Serve as the strategic account quarterback, coordinating across Solutions Engineering, Support, and Sales to ensure customers achieve meaningful business outcomes.
Monitor defined customer health metrics including platform usage and login activity.
Conduct Quarterly Business Reviews (QBRs) on strategic accounts.
Mitigate churn risks through structured engagement plans and surface expansion signals.

4+ years in technical Customer Success, Account Management, or similar post-sale roles in SaaS or enterprise technology
Background supporting technical buyers (IT, security, engineering, operations)
Strong cross-functional coordination skills
Ability to interpret product usage data and translate it into action
Executive communication experience, including running QBRs
Structured, process-driven mindset with attention to detail
Familiarity with APIs, integrations, or technical implementation workflows (Nice to Have)
Experience building or improving customer success playbooks or onboarding frameworks (Nice to Have)
Experience in security, AI, infrastructure, or data platforms (Nice to Have)
Experience with camera systems, IoT, networking, or cloud platforms (Nice to Have)

Competitive Pay: Strong base salary + uncapped commission
Equity & Upside: Own a piece of what you're building
Tools that Work for You: We arm our team with top-tier tech and modern sales tools—so you can focus on closing, not admin
Remote-First Flexibility: Work from where you're most effective, with teammates around the globe
Product Influence: Your voice matters—sales feedback directly shapes our roadmap
Health & Wellness: Comprehensive medical, dental, and vision coverage
15 days PTO, paid holidays, and sick leave
401(k) with employer 4% match, equity in a fast-growing startup
Flexible hybrid/remote work arrangements depending on role
Paid parental leave for new parents
Home $500 office stipend and top-tier equipment provided

Customer Success Manager II

Key skills