Customer Success Manager – Digital Platform Products
Germany
Part Time
1 hour ago
No H1B
Key skills
CRMCommunicationSales
About this role
Role Overview
- You are the first and primary point of contact for our customers after contracts are signed by our sales team
- Onboarding new customers via online meetings is one of your main responsibilities
- You provide excellent support to new and existing customers, helping to maintain a retention rate above 75%
- Whether a customer doesn't fully complete their profile, fails to log in, or shows insufficient interaction with buyers on the platform — you help!
Requirements
- Strong customer-service mindset and high empathy for customers
- You're an outgoing personality; you enjoy phone calls and online meetings — communication is your strength
- Experience in customer support, customer communication, and a good head for numbers
- Excellent German skills are required; very good English skills are important
- Digital affinity and solid MS Office skills; nice to have: experience with a CRM system.
Benefits
- 30 days annual leave
- Trust-based working hours
- Hybrid or remote options — you decide
- Full-time or part-time from 20 hours/week possible
- Free coffee/water machine, large lounge kitchen for shared lunches, cooking sessions, table tennis, darts, pool, company events online and offline, and more...