Sr. Partner/Alliances Business Operations Analyst (Remote)

CrowdStrike is a global leader in cybersecurity, dedicated to stopping breaches and redefining modern security. The Senior Partner/Alliances Business Operations Analyst will drive strategic planning and management of systems infrastructure supporting Partner/Alliances initiatives, focusing on enhancing the partner ecosystem and optimizing service delivery.

Responsibilities:

• Develop and maintain strategic roadmap for Partner capabilities enhancements and initiatives
• Drive Partner Capabilities system roadmap evolution to support strategic objectives
• Align with Go-to-Market teams on business priorities and policy implementation
• Gather business requirements for new enhancements and initiatives
• Serve as primary subject matter expert and escalation point for designated Partner capabilities
• Manage system improvement lifecycle from discovery to implementation with stakeholder alignment
• Implement data governance processes to ensure system performance and data integrity
• Establish KPIs (adoption rates, SLAs, support metrics) to identify optimization opportunities
• Troubleshoot and resolve system defects and technical issues
• Monitor system workflows to ensure stability and optimal performance
• Create and maintain comprehensive system documentation and logical workflows
• Coordinate cross-functional documentation of processes and Partner integration workflows
• Collaborate with IT on requirements, documentation, user stories, testing, and training
• Lead change management, including training materials and transition documentation

Requirements:

• Bachelor's degree
• 5+ years of Channel/Partner Program/Operations experience
• Experience with key Partner capabilities: Leads, Contracts, Deal Registration, Cloud Marketplace, On-boarding, Incentives, Quoting (CPQ/RLM), Order Processing, Invoicing, B2B, Training/Certifications, Managed Services, and provisioning
• Extensive Salesforce expertise
• Experience in fast-growing SaaS environments
• Strong analytical skills with ability to identify anomalies
• Self-starter, detail-oriented, operationally-minded, comfortable with flexible hours
• Excellent project management and communication skills
• Proficiency in business applications: Google Workspace, Excel, PowerPoint, Clari, Tackle, Crossbeam, Miro, Slack, and BI tools (Tableau preferred)
• Ability to thrive in fast-paced environments, demonstrate agility, and navigate ambiguity