Customer Experience Manager

Role Overview

• Ensure consistency of processes and policies
• Manage customer experience team for order setup and materials dispatch
• Collect bid day info, manage and send quotes, create orders
• Support quality submissions for accuracy and plant scheduling

Requirements

• High school diploma or equivalent
• 4-year degree preferred
• 3+ years of experience in dispatching in a similar industry
• 3+ years of experience in a customer facing role
• MS Office intermediate to high level required
• Bilingual (Spanish Preferred)

Benefits

• Paid holidays
• Sick leave
• Medical, dental, vision insurance
• Life insurance
• Disability insurance
• Flexible spending plans
• Programs for musculoskeletal health
• Mental wellness programs
• 401(k) plan with 100% match on first 6% of eligible compensation