Coordinate and facilitate the implementation of Helm CONNECT software solution
Deliver high-quality customer service through extensive software troubleshooting remotely and in person
Provide technical leadership, training, complex problem resolution
Collaborate with other departments and clients to achieve implementation objectives
Provide consultation and best practices to customers
Train clients and business partners
Document requirements for custom development requests
Provide outstanding product support for customers and business partners
Maintain communication with Helm team regarding project status

5+ years of implementation experience, deploying complex operational systems
Ability to troubleshoot complex technical issues and identify problems and suggest solutions
Willingness and availability to travel up to 50% of the time
Must speak a combination of English and Italian (or English and French) at a native level
Strong interpersonal skills
Strong task management skills
Proven proficiency with MS Suite (Word, Excel, Outlook, and PowerPoint)
Proficiency leveraging AI to increase accuracy and efficiency
Project Management training through PMI is an asset but not required
University Degree or College Accreditation required

Implementation Consultant – Italian Markets

Key skills