Own the Sans digital experience, evolving the site beyond transactional ecommerce toward the “Sans in every room” vision. Develop and own the roadmap and lead the digital product and UX strategy. Collaborate with creative on site content strategy (e.g. how-to videos, positioning, etc.)
Define the ecommerce vision and multi-quarter roadmap, identifying the highest-impact levers to drive revenue, conversion, and retention. Own and optimize vendor / tech landscape for .com, leading RFPs, negotiations, etc.
Define and lead the mobile app strategy from scratch, establishing the app as a core owned channel for retention and competitive advantage. Set product and UX direction and partner with external engineering (with a path to in-house).
Develop a deep understanding of customer behavior and friction, using qualitative and quantitative insights to prioritize experience improvements and bring CRO strategy in-house over time.
Partner with the Head of CX to translate voice-of-customer insights into site and product strategy, directly leading customer research where needed.
Own the digital execution of sales, product launches, and partnership activations, ensuring cohesive storytelling and flawless on-site experiences.
Manage the end-to-end customer journey, from first touch through retention. Align CX, Creative, and Marketing (Paid, Lifecycle, Partnerships) around a clear, cohesive experience, and drive internal clarity on what experience Sans is building and why.
This is a senior individual contributor role that will own the Sans digital customer experience.
Requirements
Bachelor’s Degree and equivalent work experience in a highly analytical role
5-8+ years of experience across UX, CRO, digital product management
Experience managing design and engineering teams, and other technical resources
Experience architecting an ecommerce strategy from the ground up (e.g. implementing testing roadmaps, rigor, ways of working, etc.)
Mobile app development experience is a plus
Strong leadership & communication skills: listen, reflect, and proactively learn
Ability to work effectively with different groups of individuals – a team player
Ability to manage multiple moving pieces – hard working, organized, and results oriented individual
Strong time management and prioritization skills
Excitement for startups and building a company from the ground up
Benefits
Base salary $160,000-$180,000 based on experience, plus discretionary bonus and equity
Option for fully paid medical, dental, and vision
Opportunity to contribute to 401k
Discretionary PTO plus 11+ paid holidays
Free Sans products
LA-based hybrid team (3 days/week), office in Culver City