Director, Incentive Programs

Role Overview

• Lead the design and enhancement of incentive and variable compensation programs to ensure alignment with business priorities, profitability, and performance culture.
• Establish clear performance metrics and scorecards for all levels across the Branch Network.
• Evaluate program effectiveness and recommend changes to improve clarity, fairness, performance alignment, and cost efficiency.
• Partner with HR, Finance, and business leaders to ensure incentive plans reinforce desired behaviors and support the overall talent and performance strategy.
• Develop and manage a modern reporting ecosystem that delivers timely, accurate, and actionable insights to employees, leaders, and executives.
• Build dashboards that provide timely visibility into performance results, payout forecasts, and progress toward incentive levels.
• Use data and analytics to model incentive plan changes, forecast payout scenarios, and assess the ROI of incentive spend.
• Partner with Finance to support accruals, budgeting, and financial impact analysis.
• Oversee the end-to-end administration of incentive programs, including monthly processing, validation, auditing, and communication.
• Maintain clear documentation, plan rules, governance standards, and operational procedures.
• Ensure programs comply with internal policies, audit requirements, and risk controls.
• Lead annual planning cycles, including program updates, refreshes, and communication rollouts.
• Develop clear communication materials, guides, and training to support understanding and adoption of incentive programs across the organization.
• Present program performance, recommendations, and insights to senior leadership.
• Serve as the primary point of contact for HR, Finance, and business leadership regarding incentive design and performance results.

Requirements

• University Degree
• 10+ years of experience in incentive program design, variable compensation, sales compensation, or related HR/analytics leadership roles.
• Strong understanding of performance metrics and drivers within sales or branch-based environments.
• Advanced capability in data analysis, reporting tools, and dashboard development (e.g., Power BI, Tableau, QuickSight).
• Demonstrated ability to simplify complex concepts and communicate effectively with diverse audiences.
• Proven track record of leading cross-functional initiatives and influencing senior-level stakeholders.
• Strong analytical thinking, problem-solving ability, and operational discipline.

Tech Stack

• Tableau

Benefits

• Award-Winning Culture: We’re proud to be recognized as a Great Place to Work Canada 2025 and one of Montreal’s Top Employers 2025 by Canada’s Top 100 Employers.
• Work-Life Balance: Enjoy flexibility with our hybrid work model designed to support your lifestyle.
• Time to Recharge: Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well-being.
• Compensation Package: Competitive base salary plus an annual incentive bonus tied to performance.
• Comprehensive Benefits: Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue.
• Future-Ready Savings: Group Retirement Savings Plan with up to 7% employer match.
• Exclusive Perks: Discounts from top retailers via WorkPerks, plus location-based perks like gym memberships and Toronto Bike Share.
• On-Site Fitness: Gym access at our London and Montreal offices.
• Continuous Growth: Education Assistance Program and Fairstone Academy for training and skill development.
• Family Support: Parental leave top-up program to help you during life’s big moments.
• Community Impact: One paid volunteer day to give back to causes that matter to you.