Training Program Manager

Role Overview

• Responsible for administrating and coordinating Sales/Marketing training programs and process for employees in the Sales and Marketing area.
• Accountable for customized training needs assessments, course development, delivery, evaluation, process measurements and cost management.
• Provides consulting services to managers, supervisors, and employees to meet their organizational needs.
• Provides training and coaching to field supervisors and various employee groups on the use of professional sales skills.
• Consults the Customer Service Center and other areas of the company to implement training solutions.
• Directs and coaches external consultants and instructors on training standards and adult learning principles.
• Develop and manage best practices for training.
• Oversee curriculum development across all product lines.
• Provide ongoing training support for sector leaders, TSRs, and Sales teams in effective presentation techniques.
• Determine and implement best practices for training the trainers of dealer organizations.
• Collaborate with marketing on further development of training brand.
• Establish process to collect, analyze and report training data and trends to assess effectiveness of training programs and identify opportunities for improvement.
• Collaborate with marketing to modernize and standardize our existing library of training materials.
• Collaborate with marketing in developing campaigns applicable to internal and external audiences through relevant media sources to promote training opportunities.
• Collaborate with all stakeholders (executives, sector leaders and sales leadership) to ensure training goals and metrics are achieved across the organization.
• Actively seek out new training opportunities for (tradeshows, industry events, customer opportunities).
• Enhance and maintain current training initiatives (Training Tuesdays) and build the training program across additional platforms: Podcast, YouTube Channel – mini training videos, online training, LMS for internal training.

Requirements

• Typically requires BS/BA in a related discipline.
• Generally 7+ years of experience in a related field.
• May require certification.
• Advanced degree may offset less experience in some disciplines.
• Proficient in Microsoft Office Suite.
• Experience using HTML, Photoshop, Illustrator and/or InDesign is preferred.
• Ability to analyze complex data, identify trends, and draw meaningful conclusions.
• Excellent written and verbal communication skills to effectively explain complex products and services.
• Strong attention to detail, organization, and time management skills.
• Ability to work independently, self-manage and troubleshoot issues.
• Demonstrated ability to design effective sales training programs, and communication skills programs.

Benefits

• Health insurance
• 401(k) matching
• Flexible working hours
• Paid time off
• Professional development opportunities