Key skills
CommunicationCustomer Success
About this role
Role Overview
- Own the full customer lifecycle, from implementation to business alignment and renewal
- Create and maintain a customer success plan, tracking success initiatives
- Meet targets for net renewal and customer expansion, accurately forecast renewals
- Identify and resolve potential renewal challenges to ensure a high renewal rate
- Arrange and conduct Executive and CxO services-related discussions according to the account strategy
Requirements
- 3-5 years previous Customer Success management experience
- Ability to quickly learn and communicate about technical topics and products
- Excellent presentation, communication (oral & written), and relationship-building skills
- Excellent people management skills, including the ability to influence and achieve results
- Ability to take ownership, work under pressure and meet deadlines on time
Benefits
- health insurance
- 401(k) matching
- Flexible working hours
- Paid volunteer days
- wellness programs