Coordinate and facilitate the implementation of Helm CONNECT software solution
Deliver high-quality customer service through extensive software troubleshooting
Provide technical leadership and training
Collaborate with customers to improve and grow operational performance
Develop and execute implementation plans with Helm project managers
Conduct formal training for clients and business partners
Document requirements and design solutions through configuration
Provide outstanding product support for customers and business partners
Enter all billable and non-billable time accurately

5+ years of implementation experience, deploying complex operational systems
The ability to troubleshoot complex technical issues and to identify problems and suggest solutions in a logical, user-friendly manner
Willingness and availability to travel up to 50% of the time
Must speak a combination of English and Italian, or English and French (or all three!) at a native level
Strong interpersonal skills: you are able to handle challenging situations with composure, professionalism, and courtesy
Strong task management skills – able to manage multiple shifting priorities at any given time
Proven proficiency with MS Suite (Word, Excel, Outlook, and PowerPoint)
Proficiency leveraging AI to increase accuracy and efficiency
Project Management training through PMI is an asset but not required
University Degree or College Accreditation required

Implementation Consultant – Italian Markets

Key skills