Customer Support

Role Overview

• 1st & 2nd-level support: Assisting with support requests.
• Bug analysis: Documenting and identifying software defects.
• Providing solutions: Helping resolve issues and creating workarounds.
• Communication with customers: Friendly and professional interaction.

Requirements

• You are motivated to thoroughly familiarize yourself with our software.
• You enjoy helping customers with their concerns.
• You have an analytical mindset and like getting to the root of technical problems.
• You enjoy working in a team and understand the importance of customer feedback.
• Experience in the tax environment is a strong plus but not required.

Benefits

• 100% remote work possible
• Positive work environment
• Performance-based compensation
• Flat hierarchies
• Training and professional development
• Regular team events