Lead the development and implementation of business process improvement and automation strategies and initiatives
Analyze current processes to identify bottlenecks, redundancies and areas that can benefit from automation
Drive the adoption and integration of automation technologies, including AI and RPA, to streamline operations and enhance process performance
Collaborate with cross-functional teams to gather insights, conduct process assessments and identify opportunities for process improvement and automation
Design, lead and co-ordinate business process improvement strategies with internal and external stakeholders, overseeing all aspects of the BPO stages and conducting workshops for buy-in and execution
Monitor and evaluate the effectiveness of automation initiatives, ensuring they deliver the expected efficiency gains and performance improvements
Develop and maintain process documentation, including standard operating procedures (SOPs), guidelines and best practices
Drive process change management efforts, ensuring smooth transitions and effective adoption of new processes and automation technologies
Oversee teams working on process improvements and deliver the training for these new processes.

Bachelor’s degree in Business, Accountancy, Economics, Finance, Data analytics or a related field
Professional certification such as Lean Management or PMP (Project Management Professional) would be preferred
A minimum of 10 years of experience in business process optimization, process improvement or a related role
Proven experience in a leadership role in a large organization
Proven experience in successfully leading large-scale process improvement/ digitalization projects
Experience with change management and leading organizational transformations
Familiarity with the container shipping industry is a plus.

Manager, Business Process – Commercial Agency

Key skills