Act as a process consultant on ServiceNow projects.
Elicit, analyze, and optimize business processes using ITIL best practices.
Configure and support implementations of the ITSM and CMDB modules.
Lead workshops with stakeholders and translate needs into functional requirements.
Support data governance and CMDB structuring.
Collaborate with technical teams and ServiceNow architects.
Participate in meetings and presentations in English with international clients.

Minimum of 3 years of experience with ServiceNow.
Hands-on experience with ITSM (Incident, Problem, Change, Request), CMDB, and CSDM.
Fluent English (the interview will be conducted in English).
Experience in process elicitation and process design.
Excellent communication skills with both business and IT areas.
Nice-to-haves: Experience with APM (Application Portfolio Management); ServiceNow CSA certification; experience in global projects; advanced knowledge of CSDM.

Work on projects with major clients and high market impact
Award-winning team and a reference in SAP HXM solutions
Cutting-edge technologies such as SAP S/4HANA, ERP, SAP BTP, SuccessFactors, WorkForce, ServiceNow and more
Recognized as a Great Place to Work and for delivery excellence
Collaborative culture focused on innovation and professional development
We value diversity in all its forms and encourage applications from people of all backgrounds, gender identities, races, cultures, beliefs, religions, sexual orientations, and persons with disabilities (PWDs).

Business Process – ServiceNow

Key skills