Specialty Pharmacy Technician, Call Center

Role Overview

• Accurately inputs patient, insurance, and prescription information into the pharmacy system.
• Answers incoming calls and assists callers with non-clinical inquiries.
• Resolves and ensures proper adjudication of claims.
• Confirm patient benefits with insurance and determine required authorizations to assist the patient with coverage of therapy prescribed.
• Responsible for answering in-bound calls and assisting customers with pharmacy related services.
• Obtain client information by answering telephone calls; interviewing clients; verifying information.
• Contact patients to schedule medication deliveries and verify correct address information.
• Maintains new and existing patient profiles and enters new prescriptions into patient profiles.
• Escalates calls to pharmacist for clinical inquiries and escalates grievances to supervisor.

Requirements

• High School diploma or GED required.
• License Mass Registered Pharmacy Tech required.
• 1-3 years related work experience required.
• Previous data entry experience (minimum three months).
• Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Benefits

• Paid time off
• Professional development opportunities
• Health insurance