Senior UKG Scheduling Analyst

Role Overview

• Support end-to-end implementation of UKG Advanced Scheduling and Clinical Scheduling Extensions (CSE) across inpatient, ambulatory, and ancillary departments
• Design and configure schedule rules, patterns, rotations, self-scheduling, shift bids, and open shift workflows
• Configure clinical scheduling constructs, including units, profiles, skills, certifications, and staffing demand rules
• Translate complex clinical staffing models, union contract language, and organizational policies into scalable UKG configurations
• Lead implementation and support of UKG EZCall for automated call-outs, open shift coverage, and staffing escalation workflows
• Configure call trees, escalation rules, skill matching, contact methods, and compliance controls
• Ensure seamless integration between EZCall, Advanced Scheduling, and Timekeeping
• Serve as Tier 2/3 support for complex scheduling, CSE, and EZCall issues, including rule conflicts, coverage gaps, and interface errors
• Partner with operational leaders to resolve real-time scheduling challenges in the clinical environment
• Support system upgrades, patches, and new feature adoption; assess impact and coordinate testing
• Monitor system performance and proactively identify opportunities for improvement
• Ensure scheduling configurations comply with labor laws, union agreements, and healthcare-specific regulations
• Support nurse staffing compliance, skill mix requirements, and acuity-based staffing models
• Assist with audits, reporting, and regulatory reviews related to scheduling and staffing practices
• Act as a trusted advisor to Nursing Leadership, Clinical Operations, HR, and Finance
• Facilitate requirements-gathering sessions and translate operational needs into functional designs
• Support change management and adoption of advanced scheduling capabilities
• Participate in WFM governance, standards, and roadmap planning
• Develop and maintain detailed configuration documentation, SOPs, and job aids
• Design and deliver training for schedulers, managers, and clinical leaders
• Mentor junior analysts and contribute to team knowledge growth
• Drive continuous improvement through automation, standardization, and best-practice adoption

Requirements

• Bachelor’s degree in Healthcare/Nursing Administration, Information Systems, Business, or related field (or equivalent experience)
• 5+ years of hands-on experience with UKG WFM Advanced Scheduling
• Direct experience with UKG Clinical Scheduling Extensions (CSE) and/or EZCall in a healthcare environment
• Experience supporting unionized environments and collective bargaining agreements
• Experience supporting large, multi-hospital or academic medical centers
• Strong understanding of clinical operations, nurse scheduling, and workforce deployment.
• Proven ability to translate complex clinical and operational requirements into system configurations.
• UKG certifications preferred (Advanced Scheduling, CSE, EZCall)

Benefits

• Health insurance
• 401(k) matching
• Paid time off
• Remote work options
• Professional development opportunities