Proposition Development: Identify and launch targeted incentives (e.g., broadband offers in stop-sell areas) to deepen customer relationships.
Journey Optimisation: Own and refine in-life sales journeys, such as home-move processes, to ensure high conversion and seamless user experiences.
Churn Mitigation: Develop triggers and messaging that demonstrate the tangible benefits of multi-service ownership (e.g., energy price impacts) to prevent service cancellations.
Stakeholder Collaboration: Build strong, co-creative partnerships with Marketing, Sales, and Ops teams to align backlogs with channel-specific needs and pains.
Commercial Prioritisation: Utilize a value-based framework (LTV, net profit, service counts) to make defensible, data-driven decisions on product direction.

Technical Mastery: Data-driven discovery experience, using behavioural analysis to uncover true customer needs.
Strategic Impact: Strong commercial acumen to translate complex value metrics into a clear, prioritised roadmap.
Domain Expertise: A background in lifecycle management, specifically post-acquisition growth, retention, or cross-sell strategies. Experience in multi-service or subscription environments is highly desirable.
Operational Excellence: Great at stakeholder management, with a proven ability to proactively align a commercial and operational teams to deliver.
Planning & Delivery: An agile mindset to iterate quickly on experiments and scale what works.

Competitive salary: We benchmark against the industry and will share the salary openly during our first conversation.
Performance bonus: An annual discretionary bonus ranging from 15-40%.
Flexible working: We’re a remote-first business.
Work-life balance: We offer an optional four-day working week (90% pay for 90% impact).
Work from anywhere: You can work abroad for up to three weeks, twice every tax year.
Holiday: 25 days plus bank holidays (increasing with tenure), with the option to trade up to five days each year.
UW discounts: Save on our services and get a free Cashback Card.
Future planning: Matched-contribution pension scheme and life assurance (up to 4x salary).
Family first: Policies designed to help you and your family thrive.
Flexible benefits: An allowance for private health insurance, dental insurance, or gym membership.
Sabbaticals: An eight-week paid sabbatical after four years of service.
Growth: A dedicated learning and development budget and bi-annual promotion cycles.
Inclusion: Join belonging groups that help shape our culture.
Events: Company-wide celebrations including the ‘Great Big Get Together’ and our ‘Good Hearted Go-Getter Awards’.

Product Manager – Lifecycle Customer

Key skills