Senior Product Manager I, Merchant Services

HubSpot is an AI-powered customer platform focused on helping organizations grow better. As a Senior Product Manager I for Merchant Services, you will own and evolve the product strategy for the merchant account management experience, ensuring secure and compliant payment solutions while driving improvements to customer workflows.

Responsibilities:

• Own the product strategy and roadmap for a defined area of the merchant account management experience
• Drive improvements to onboarding, payouts, and reconciliation workflows to reduce friction and increase customer confidence
• Partner with Finance, Payment Operations, Risk, and Engineering to deliver secure and compliant payment experiences
• Translate customer needs — particularly those of RevOps and Finance leaders — into clear product requirements and prioritized initiatives
• Guide new product ideas from discovery through launch, ensuring strong execution and measurable impact
• Use qualitative research and quantitative data to identify opportunities, validate hypotheses, and inform decision-making
• Define success metrics for your product area and monitor performance to drive continuous improvement
• Collaborate within the Product Triad (Engineering + UX) to ship high-quality, customer-first solutions

Requirements:

• Experience managing and launching B2B or B2B2C SaaS products
• Strong understanding of online payment processing and payout reconciliation workflows
• Familiarity with embedded finance tools and payment platform integrations
• Experience working with risk signals, fraud mitigation concepts, or underwriting workflows
• Ability to balance business goals, technical constraints, and customer needs when making product decisions
• Strong collaboration skills with Engineering, Design, Analytics, and cross-functional stakeholders
• Experience using data to inform product decisions and measure impact
• Excellent communication and stakeholder management skills
• Experience scaling merchant onboarding or self-serve financial workflows
• Exposure to global payments or international compliance considerations
• Experience integrating third-party financing or payment vendors
• Background working closely with RevOps or Finance leaders in SMB environments