Manage and deliver first-line client support end to end: respond promptly, resolve quickly when possible, escalate complex cases appropriately, and own each case through accurate resolution.
Create and improve documentation for client support
Look for ways to support client facing teams by expanding knowledge to increasingly complex support issues
Assistance with client projects as time allows
Responsibilities will expand to other tasks and projects as your experience and knowledge increases.

Proficiency with Microsoft Word, Excel, and Outlook
2+ years of relevant professional experience, i.e. handling help desk / ticketing responsibilities, interacting with customers to solve technical issues, etc.
Hands-on experience in SaaS or web-based applications industry
Experience with generative AI for process and document improvement
Bachelor’s degree (wish list)
Knowledge of the insurance industry (wish list)

Medical, Dental and Vision – Coverage for employees, dependents, and domestic partners
Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges
401(k) Plan – Includes a company matching program and profit-sharing contributions
Discretionary Bonus Program – Recognizing employee contributions
Flexible Spending Accounts (FSA) – Pre-tax savings for dependent care, transportation, and eligible medical expenses
Paid Time Off (PTO) – Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis
Holidays – A minimum of 10 paid holidays per year
Family Building Benefits – Includes adoption and fertility assistance
Paid Parental Leave – Up to 12 weeks of paid leave for employees who meet eligibility criteria
Life Insurance & AD&D – 100% of premiums covered by Milliman
Short-Term and Long-Term Disability – Fully paid by Milliman

Client Support Advocate – IntelliScript

Key skills