Field Service Engineer

Role Overview

• Provide technical support for the development, test, deployment, sustainment and quality assurance of a complex telecommunication system.
• Conduct surveys, assist with the designing of installation packages, conducting equipment and cable installations, administer configurations, providing technical assistance, support commissioning testing, troubleshooting, and resolving issues associated with the various network elements.
• Lead daily status calls and articulate and document accomplishments, current project status, identify challenges, and projection.
• Compile information to articulate accomplishments, current project status, identify challenges, and projection for the daily status report (DSR).
• Conduct site survey, install, testing and de-install, and quality control activities to ensure the project stays on schedule and quality of deliverables are achieved.
• Perform detailed and technically in-depth site surveys and quality control aspects for Defense Red Switch Network (DRSN) in CONUS and OCONUS locations as required to assess/analyze site preparedness and develop implementation plans, power requirements, and associated cost estimates.
• Conduct installation/de-installation/upgrade/interface actions associated with network components at stakeholders’ locations.
• Create Site Survey Report (SSR) to meet project milestones, objectives, and deliverables.
• Perform configurations on Juniper, Dell, Lantronix and General Dynamics (KGs) network elements per Defense Information Systems Agency (DISA) guidelines.
• Perform installation test and acceptance (IT&A) and quality validation of network components and/or facilitating remote testing with off-site Operations Engineering support.
• Collaborate with partners to coordinate and perform project objectives to include site surveys, installations, testing, site deinstallations, quality control and provide customer-ready deliverable reports upon completion.
• Maintain clear and concise business communication proficiency, both oral and written.
• Comply with all applicable U.S. export control and security regulations.

Requirements

• Must have an active Top Secret security clearance with SCI eligibility.
• Must hold and active 8570 IAT Level II certification.
• Experience with surveys, installations, pulling and terminating cable, determining, and implementing required pin outs, installing, and configuring cards, power supplies, racks, patch panels, etc., testing, and documenting installations, dressing, and labeling cables, racks, patch panels, etc.
• BS in Engineering, Computer Science, or Information Systems and 6 years of related experience in installation such as BICSI or Telcordia.
• Specific experience, education, and training may be considered in place of a degree.
• ANSI/BICSI 002 Data Center Design and Implementation Best Practices
• ANSI/BICSI N1 Installation Practices for Telecommunications and ICT Cabling and Related Cabling Infrastructure
• ANSI/BICSI N3 Planning and Installation Methods for the Bonding and Grounding of Telecommunication and ICT Systems and Infrastructure
• Information Technology Systems Installation Methods Manual (ITSIMM)
• Telecommunications Distribution Methods Manual (TDMM)
• Working knowledge of Juniper Routers and switches, and other ancillary equipment.
• Knowledgeable and proficiency in M.S. Office (Word, Excel, Outlook, etc.), specifically Visio.
• Strong analytical and problem-solving skills, along with excellent written and oral communication skills.
• Must be always responsive to all customer issues and requests.
• Must be willing & able to travel at short notice.
• Must be able to lift 50 pounds, climb ladders, and perform other installation activities.
• Experience briefing Government customers and stakeholders.
• Ability to work in a team focused, fast paced, dynamic environment.
• Ability to travel extensively.

Benefits

• Competitive compensation
• Health and Wellness programs
• Income Protection
• Paid Leave
• Retirement