Define and execute the strategic vision for Clio’s professional services
Develop scalable, high-impact service offerings catering to customer needs
Collaborate with cross-functional leaders across the organization
Drive the professional services Revenue Commitment Model (RCM)
Identify growth opportunities and develop key metrics to measure impact
Lead and mentor a team of consultants
Design and deliver differentiated 'white-glove' service offerings
Champion a vision for operational excellence and innovate best practices
Requirements
5+ years of strategic leadership experience in a professional services or consulting environment, with a proven track record of achieving revenue and growth targets.
Experience leading professional services in a fast-growing SaaS environment with rapidly evolving product offerings.
In-depth understanding of software industry dynamics and professional services revenue models, with experience in developing customer-centric, high-impact service offerings.
Champion the integration of Generative AI and cultivate a team of "AI-first" thinkers.
Strong strategic thinking, analytical, and problem-solving skills.
Exceptional negotiation, presentation, and decision-making skills.
Strong empathy for customers combined with a passion for growth, revenue, and understanding value drivers in recurring revenue models.
Proven ability to work independently and manage multiple priorities in a fast-paced environment.
Benefits
Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week.
Flexible time off policy, with an encouraged 20 days off per year.
EAP benefits for you and household members, including counseling and online resources
401k matching and Child Education Savings
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years