Maintain overall client relationship
Serve as an SME on our products and offerings
Manage short-term client issues while balancing long-term strategic plans
Focus on day-to-day tactical project executions within the Quick Service Restaurant (QSR) and Content Management space

Bachelor’s degree in business, technology, or related field. Masters preferred.
Minimum of 5 years experience in account management/engagement or consulting role, managing multiple concurrent projects, ideally within the SAAS, digital transformation, digital marketing, digital content development (client or agency), CMS solutions, marketing cloud services, hardware sales, or marketing services areas
Strong organizational, problem-solving, and analytical skills
Experience engaging with C-suite level clients, generating executive summaries and communications
Versatility, flexibility, and a willingness to work within a fluid business environment
Proven ability to minimize exposure and risk on projects; ability to drive internal accountability and collaboration
Hands-on experience managing a team within a rapidly changing project environment
Familiarity with agile and/or scrum processes and experience on large implementation projects and/or hardware and software rollouts with high complexity and moving pieces.

Director, Account Management

Key skills