Senior Marketing Operations Manager – Key Customer Team

Role Overview

• Lead coordination, process improvement, and project management of marketing operations across multiple functions within the Key Customer Team.
• Ensure execution of market insights activities, HCP consulting programs, product theaters, KOL receptions, and speaker bureau initiatives efficiently and compliantly.
• Deliver administrative and operational support for Speaker Bureau programs, ensuring compliance and high-quality logistical execution.
• Own end-to-end contract management for KCT-related agreements.
• Support end-to-end HCP consulting operations with process refinement.
• Drive cross-functional coordination with marketing partners, Legal, Compliance, and Medical Affairs teams.
• Assist in project management of Market Insights initiatives, supporting vendor management and developing a consolidated insights process.
• Oversee conference reception planning and execution.
• Drive refinement and enhancement of Standard Operating Procedures (SOPs) to optimize workflows.
• Oversee and manage vendor partners, relationships, and budget tracking.

Requirements

• BS/BA degree and 9 years of relevant experience; or MS/MA degree and 7 years of relevant experience; or Equivalent combination of education and experience.
• Experience in customer-facing roles in the pharmaceutical industry, or vendor support of marketing initiatives and collaborating with field sales.
• Understanding of pharmaceutical marketing rules and regulations.
• Preferred: Commercial experience within oncology therapeutic area.
• Marketing experience in healthcare (outside of oncology).
• Familiar with congress planning, speaker bureau management, HCP Contracting and vendor management, Cross functional collaboration tools.
• Demonstrated project management skills with the ability to manage multiple projects simultaneously.
• Willingness to learn and ability to improve current processes.
• Ability to identify gaps and provide proposed solutions with limited oversight.
• Ability to work collaboratively with various internal and external partners.
• Strong organization, planning, and analytical skills.
• Excellent written and oral communication skills to internal and external stakeholders.
• Ability to work independently to execute against strategic and tactical plans under tight timelines.
• Ability to assemble and lead cross-functional teams toward a shared vision of success.
• Ability to present ideas effectively to individuals or groups, targeting presentation to the needs of the audience.
• Ability to travel to meetings/trainings/programs as necessary.

Benefits

• 401k plan with generous company contributions
• Group medical, dental and vision coverage
• Life and disability insurance
• Flexible spending accounts
• Discretionary annual bonus program
• Company stock purchase opportunity
• Long-term incentives
• 15 accrued vacation days in the first year
• 17 paid holidays including a company-wide winter shutdown in December
• Up to 10 sick days throughout the calendar year