Key skills
ERPSalesforceLeadershipSales
About this role
Role Overview
- Manage day-to-day operations: oversee retail sales, security, warehousing, and distribution
- Develop branch sales and growth: Contribute to the development and execution of sales and merchandising plans, coordinate promotional activities, and manage internal sales and profit margins.
- Customer service management: Provide professional and consistent customer service for all inquiries (products, pricing, technical information), support the sales force, and collaborate with external sales to ensure order accuracy and delivery tracking.
- Inventory management: Oversee product inventory, dynamic receipts and deployments, and conduct physical inventories.
- Ensure operational excellence: Monitor ERP reports, perform daily cash reconciliation, and supervise employee training.
- Manage expenses: Control branch operating costs and work with corporate accounts receivable.
- Comply with standards: Adhere to Good Manufacturing Practices (GMP) for medical gases and medical devices.
- Personnel management: Manage and motivate diverse teams assigned to counter sales, warehouse, drivers, and customer service.
- Supervise employee training.
- Take initiatives to collaborate with our partners to schedule and organize monthly product training sessions.
- Continuous improvement: You will participate in improving ways of doing things while respecting our processes, be on the lookout for opportunities to be efficient, and take corrective action when necessary.
- Ability to interact with different departments: Manage and respond to questions from our sales teams (account managers), operations, or other internal stakeholders.
Requirements
- Education: College diploma or bachelor's degree preferred.
- Proven management or leadership experience, as well as experience in branch operations and sales.
- At least ten (10) years of experience in the sale and/or distribution of gas and welding products or similar industrial products.
- Experience in the sale of industrial gases and welding products and demonstrated experience with welding processes and products.
- Proven leadership and team management skills, 4 to 6 years of experience required.
- Strong customer focus and ability to negotiate effectively.
- Analytical mind and vision focused on continuous improvement
- Previous experience with ERP and Salesforce (an asset)
Tech Stack
- ERP
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities