Sales Support Specialist

Role Overview

• Provide direct support for Clinical Tower's End User Sales Team.
• Interact with customers from various fields in a laboratory setting.
• Triage customers to the appropriate Sales Account Manager/Account Executive and assist in lead generation.
• Manage customer quotes and literature requests for diverse product lines.
• Receive all technical calls and triage appropriately.
• Update and maintain CRM systems.
• Capture new product inquiries.
• Perform other duties as assigned by Sales Director.

Requirements

• Highly effective oral and written communication skills.
• 3 – 5 years of customer-facing experience.
• Understanding of sales processes and goals.
• CRM experience is a plus.
• Proficient in Microsoft Word and Excel.
• Ability to multi-task and function independently in a fast-paced environment.
• Associate’s Degree (Bachelor’s Degree preferred).
• Five years of relevant work experience.
• CRM experience and customer interfacing highly preferred.
• Proficient in Microsoft Office.

Benefits

• Employees can work remotely