Corporate Engineering BT Lead

Role Overview

• Establish and lead the India Business Technology team, scaling a world-class capability center aligned to ServiceTitan’s global BT strategy.
• Hire, mentor, and develop a high-performing team of Salesforce developers, Workday and systems administrators, QA engineers, and support analysts.
• Serve as the senior BT leader in India, building strong partnerships with North America BT leadership and key business stakeholders.
• Champion a culture of innovation, accountability, and continuous improvement.
• Lead the design and delivery of scalable, secure, and high-availability solutions across Salesforce, Workday, and connected SaaS ecosystems.
• Collaborate with cross-functional teams to translate business needs into well-architected solutions that enhance billing, financial, and operational processes.
• Oversee the full project lifecycle—including discovery, solution design, development, testing, deployment, and ongoing support—leveraging agile methodologies.
• Drive adherence to architectural standards, governance practices, and data privacy/security requirements.
• Ensure stability, performance, and accuracy across critical systems supporting quoting, contracts, billing, payments, tax, revenue, and post sales.
• Build robust monitoring, observability, and automation capabilities to enhance reliability and reduce operational overhead.
• Partner with North America stakeholders to optimize workflows, streamline system operations, and enhance the end-to-end user experience.
• Establish and continuously refine SLAs, operational dashboards, and system health metrics.
• Drive the creation and maintenance of comprehensive technical documentation, including solution designs, integration specs, runbooks, and user guides.
• Develop training programs to strengthen adoption and empower business teams to use BT systems effectively.
• Strengthen and guide teams through DevOps and change management processes ensuring smooth deployment and minimal business disruption.
• Hands-on experience with implementing AI platforms, tools and use cases.
• Stay current with advancements in Salesforce, Workday, automation, integration frameworks, and enterprise SaaS technologies.
• Identify AI use cases, conduct PoCs and drive adoption.
• Proactively identify areas for optimization and lead initiatives to modernize BT systems, processes, and tools.
• Foster experimentation, POCs, and forward-looking technology evaluations that align with ServiceTitan’s growth and scalability goals.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related discipline.
• 10+ years of experience working on Salesforce, Workday, and enterprise SaaS systems.
• AI first mind set and urgency to drive adoption
• Proven experience building, scaling, and leading technology teams, ideally in a high-growth global organization.
• Demonstrated success managing engineering, Salesforce platform, QA automation teams and system support functions.
• Deep hands-on knowledge of Salesforce configuration, customization, integration patterns, and platform governance.
• Experience with Workday Financials is highly preferred.
• Strong understanding of AI platforms / tools and experience in AI driven business improvements
• Strong understanding of enterprise business processes across billing, payments, contracts, tax, financials, and product usage.
• Proficiency with Agile and tools (Jira, Confluence and CI/CD) for enterprise SaaS.
• Strong command of Salesforce security, data privacy, compliance, and best practices.

Benefits

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career.
• We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.
• Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.