You are our first point of contact for all our customers.
You help customers get out of difficult situations by assisting them with topics such as ongoing rentals, our vehicles, app features, and payment options.
You handle inquiries by phone and email at our Service Center on a shift basis and resolve them as quickly as possible.
You find methods to solve problems efficiently and effectively.
You filter important information and provide your colleagues and other teams with detailed reports or feedback about malfunctions in the app or the vehicles.
You know that quality is in the details — therefore our priority is to fully understand customer needs in order to provide high-quality service.

You are a true problem solver and enjoy advising customers.
You are highly communicative and have excellent interpersonal skills.
Ideally, you are familiar with using a customer support software (CRM).
You are fluent in German at C1 level in speaking and writing and have English at B1 level; any additional language is a plus.
You enjoy your work and have a strong team spirit.
With a positive attitude, you consistently keep the fun factor high in our Customer Care team.
You are able to ensure an outstanding customer experience and are always willing to go the extra mile.
You are empathetic, have a positive presence, and a desire to continuously help our customers.

Pension: Secure your financial future with our attractive pension plan.
Mobility: Choose between monthly MILES credits or the Deutschlandticket.
Fitness: Benefit from a subsidized Urban Sports Club membership for your physical and mental well‑being.
Corporate Benefits: Access discounts from over 1,500 providers on sneakers, theatre tickets, and more.
Hybrid: Work flexibly from our Berlin office and from home.
Workplace: Receive the latest tech and an ergonomically equipped workspace.
Diversity: Join our diverse team of more than 50 nationalities, with English as the company language.
Development: We value personal growth through knowledge sharing and training opportunities supported by our HR team and team leads.
Catering: Enjoy fresh coffee, drinks, fruit and snacks, plus lunch during all‑hands meetings.
Social Impact: At MILES, a portion of revenue is invested in regional and social projects.

Customer Care Agent

Key skills