About this role

Answering customers’ requests via chat and email, helping and guiding them through the app and providing them with the best user experience in English
Being our customers' voice by sharing their feedback and reporting their issues
Collaborating with our different teams and having direct impact to improve our Product
Representing Vivid Money and building a trustworthy relationship with our customers

Demonstrated expertise in customer support or service, with a preference for experience in the banking or financial services industry and dealing with SMEs
Exceptional problem-solving and decision-making skills
Good observational skills for process and product improvement
Outstanding interpersonal and communication skills, encompassing both verbal and written proficiency in English
Capable of managing multiple tasks and thriving under pressure in a dynamic environment
Comprehensive knowledge of SME banking products, services, and processes
Capable of working within the CEST time zone, committing to 40 hours per week, distributed as 8 hours per day, excluding a 1-hour lunch break

Customer Care Specialist

Key skills