Responsible for leading the design, customization, and optimization of the CRM platform.
Ensure robust integration, advanced data analytics, and scalable solutions that align with the domain’s strategic objectives.
Lead the design and development of complex digital solutions in the CRM Domain.
Provide technical guidance and mentorship to junior engineers.
Ensure architectural integrity and consistency across the software development lifecycle.
Participate in project planning and estimation activities.
Drive continuous improvement initiatives within the development team.
Act as a subject matter expert (SME) for pitches and client work.

Excellent knowledge of CRM systems e.g. Salesforce, HubSpot, Microsoft Dynamics (Backend and Frontend).
Strong programming skills in APEX, C#, .net.
Experience in leading and managing project development in Agile or Scrum environments.
Excellent problem-solving skills with the ability to troubleshoot and resolve complex issues.
Ability to query databases for customer data extraction and reporting.
Strong understanding of REST/SOAP APIs for integrating CRM with other systems.
Strong experience with Excel, Power BI, Tableau or others to analyze customer data and generate insights.
Strong understanding of data segmentation, customer lifecycle, and personalization.
Ability to diagnose CRM-related technical issues and provide solutions.

Global Perspective: As part of a dentsu company, collaborate with over 70,000 talented colleagues across 145 countries to drive innovation on a global scale.
Flexibility & Balance: Enjoy hybrid work models, adaptable hours, and home office options.
Inclusive & Supportive Culture: We celebrate diversity and foster a respectful workplace where every team member’s unique perspective is valued, and everyone is welcome.
Well-balanced reward package: We offer competitive salaries, volunteer days, wellness days, modern offices, and a multi-cultural environment that fosters creativity and innovation.
Innovation-Driven Work: Contribute to projects that are reshaping industries and driving transformation with next-generation technologies and strategies.
Purpose-Driven Culture: Be part of an organization that fosters sustainable growth for brands, people, and society—where every contribution makes a meaningful impact.
Growth Opportunities: Expand your skills through training, mentorship, and data-driven projects that reshape customer experience and business outcomes.

Senior CRM & Loyalty Engineer

Key skills