Operational leadership & team development: Management, coaching and development of the Inside Sales team
Active participation in daily operations (Inbound & Outbound): Handling customer inquiries by phone and email, managing escalation cases and proactively acquiring new customers by phone
Interface & coordination: Close collaboration with all relevant departments (e.g., Marketing, Legal, Finance, Sales, Operations)
Product ownership (light): Ongoing development of the Virtual Office product
Pricing & offer management: Regular review and adjustment of pricing structures to ensure competitiveness and profitability
Customer analysis & business development: Analysis of existing customers and opportunities to identify growth potential
Marketing & promotion: Development and implementation of targeted promotional activities together with the Marketing team
Reporting & tools: Use of Sugar CRM (transitioning to Salesforce) and Power BI to analyze and manage relevant KPIs

Degree in Business Administration or a comparable qualification — alternatively several years of relevant professional experience in a similar role
Professional experience in Sales or Product Management
Strong passion for sales and enjoyment in acquiring, retaining and maximizing customer potential
Strong enthusiasm for phone-based customer contact and proven closing ability
Results orientation and an entrepreneurial mindset with a clear focus on revenue, margins and target achievement
Resilience and ability to perform under pressure
Analytical skills and a strong understanding of sales strategies, market dynamics and customer needs
Confident use of CRM and BI tools (ideally Salesforce, Power BI)
Strong communication skills, empathy, a hands-on mentality and enjoyment of cross-functional collaboration
Excellent written and spoken German

Competitive salary, flexible working hours and partial remote work
Above-average employer contribution to the company pension scheme
Company supplemental health insurance
Employee discounts
Flat hierarchy and an informal, first-name culture at all levels
High degree of autonomy, an appreciative working atmosphere and an open corporate culture
Attractive development opportunities in a modern, future-oriented company
Internal training opportunities (Sirius Academy)
Health management and fitness offerings
Team and company events

Deputy Team Lead Inside Sales – Lead Virtual Office Product

Key skills