Perform preventive maintenance or service repairs such as cleaning, lubricating and adjusting equipment as per the annual planning of the department.
Inspect, test, and repair Roche diagnostic instruments and related equipment following manufacturers' specifications, by testing and analyzing the instruments performance.
Remote and on-site support related to Roche diagnostic products such as instruments, reagents or user’s handling.
Develop effective troubleshooting strategies and training activities to minimize repeated errors.
Install and de-install equipment at the customer's facility to ensure full functionality according to manufacturer's specifications.
Collaborate within Professional Service and across departments to provide a consolidated solution to customers and increase customer satisfaction.
Keep accurate and timely records of all service activities but not limited to maintenance, repair, installations and required software/ hardware updates of equipment.
Diligently manage spare parts submissions with compliance to spare parts processes for stock, installations and return of old spare parts to the department.
Actively participate to improve resolution rate, instrument up time, department collaboration and support services towards customer satisfaction.
Commitment to meet the customers’ demands regarding travel, after hours working schedule as requested by the line managers and department managers.
Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer.
Requirements
Minimum qualification required is diploma in Electronic, Electrical or Mechanical Engineering
Preferably 2 year related experience
Clinical laboratory and/or quality management experience will be an added advantage
Experience with Roche instruments will be an advantage
Effective Communication & Customer care handling skills
Good interpersonal skills & ability to work independently and as team player.