Service Engineer

Role Overview

• Perform preventive maintenance or service repairs such as cleaning, lubricating and adjusting equipment as per the annual planning of the department.
• Inspect, test, and repair Roche diagnostic instruments and related equipment following manufacturers' specifications, by testing and analyzing the instruments performance.
• Remote and on-site support related to Roche diagnostic products such as instruments, reagents or user’s handling.
• Develop effective troubleshooting strategies and training activities to minimize repeated errors.
• Install and de-install equipment at the customer's facility to ensure full functionality according to manufacturer's specifications.
• Collaborate within Professional Service and across departments to provide a consolidated solution to customers and increase customer satisfaction.
• Keep accurate and timely records of all service activities but not limited to maintenance, repair, installations and required software/ hardware updates of equipment.
• Diligently manage spare parts submissions with compliance to spare parts processes for stock, installations and return of old spare parts to the department.
• Actively participate to improve resolution rate, instrument up time, department collaboration and support services towards customer satisfaction.
• Commitment to meet the customers’ demands regarding travel, after hours working schedule as requested by the line managers and department managers.
• Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer.

Requirements

• Minimum qualification required is diploma in Electronic, Electrical or Mechanical Engineering
• Preferably 2 year related experience
• Clinical laboratory and/or quality management experience will be an added advantage
• Experience with Roche instruments will be an advantage
• Effective Communication & Customer care handling skills
• Good interpersonal skills & ability to work independently and as team player.

Benefits

• Health insurance
• Flexible working hours