Be onsite at customer in Dallas, TX 3-4 days per week.
Align highly skilled expertise, thought leadership and program management to align Sprinklr solutions to customers.
Develop and program manage a plan to empower customers using Sprinklr.
Cultivate relationships with key stakeholders across customer organizations.
Build customer champions and advocates to ensure value realization.
Oversee customer adoption journey and ensure successful outcomes.
Ensure customer’s product adoption and realized value are tracked using customer health data.
Implement repeatable playbooks to drive customer self-service capabilities.
Collaborate with Sales, Solutions Consultant & cross-functional teams to identify upsell and cross-sell opportunities.

Minimum of 6 years' experience in Customer Success, Technical Account management, Technology Consulting or Technology Solutions Development.
Experience delivering large-scale transformational programs across Fortune 100 enterprise clients’ customer experience functions.
Ability to analyze customer’s usage data, KPIs and health indicators.
Demonstrated experience and/or knowledge of marketing automation technologies, contact center technologies, AI solutions, market research and insights.
Strong program management experience overseeing large, cross-functional teams.
Proven ability to explain complex technical concepts in business-friendly terms.
Interest in continuously learning and advancing understanding of tech industry, customer experience technologies, and trends.
Exceptional communication and presentation skills.

Voluntary healthcare coverage
Paid time off
401k plan with 100% vested company contributions
Flexible paid time off
Holidays
Generous caregiver and parental leaves
Life and disability insurance
Health benefits including medical, dental, vision, and prescription drug coverage

Senior Customer Success Manager – CCaaS

Key skills