Function as the primary contact point of assigned customer and be responsible for the contracts execution and customer management
Provide field administrative support, assure timely resolution of customer issues and be responsible for customer satisfaction by coordinating internal GE organization
Respond to customer inquiry and participate in commercial discussions with customer
Assist in sales campaigns for new and extra work proposals development and contracts negotiation
Make robust outage event planning and manage the shipment of new and repaired parts and oversee the performance of field services for the success of scheduled maintenance
Manage billing, review invoices and collect cash in a timely manner in accordance with the assigned contracts
Conduct financial pacing/cost classification properly
Develop and implement business operations plans to achieve contract profitability & work scoping
Implement Operation & Fulfillment Metrics (SQDC) and assist in the establishment of productivity goals by contract
Within 12 months of role assignment Initial certification requires of training, final exam and review by the certification board must be met.

10-12 years of power generation experience is required
Heavy duty gas turbines and controls system experience is advantage
Customer focused: Excellent communication, presentation, interpersonal skill
Affluent knowledge of commercial, finance, legal and related regulations and law
Proficiency in English and in computer application skills

Customer Portfolio Manager

Key skills