Drive adoption, value realization, and long-term success for strategic customers across the Marketing, Social, and Advertising product suite
Bridge the gap between business objectives and platform capabilities using deep product expertise
Own the end-to-end adoption lifecycle across multiple teams
Foster relationships with cross-functional stakeholders to align platform adoption with customer-specific goals and KPIs
Conduct workspace audits, health score tracking, and usage diagnostics
Build reusable playbooks to institutionalize best practices across campaign orchestration, paid amplification, and influencer management
Coordinate cross-functional teams to address technical challenges and guide strategic expansion
Run business reviews tailored to executive audiences
Deliver stakeholder-specific enablement designed to improve usability and internal platform advocacy
Serve as a feedback loop to Product and Engineering teams

6+ years in MarTech, AdTech, or digital media consulting
Fluency in Spanish and English (verbal and written) is a must
Deep experience in campaign setup, media planning, or brand marketing strategy at large organizations
Strong understanding of omnichannel marketing strategy (organic, paid, owned) and platform analytics
Ability to configure, audit, and optimize workspace and tagging structures in complex enterprise environments
Executive-level presentation and stakeholder management skills; experience facilitating roadmap sessions and quarterly reviews
Data fluency: ability to interpret telemetry, product usage, and marketing KPIs and convert into strategic actions

Senior Customer Success Manager – CCaaS

Key skills