Customer Service Representative, French, English

Role Overview

• Be the first point of contact for clinics and private patients via phone and email.
• Provide clear information about genetic testing services and guide customers.
• Track, manage and resolve customer inquiries proactively.
• Collaborate closely with Laboratory, Diagnostics, and Genetic Counseling teams.
• Manage customer data in Salesforce CRM and Navision.
• Support payment collections, kit requests, and account management.
• Ensure accurate, up-to-date customer information.
• Contribute to improved service processes.

Requirements

• Bachelor’s degree or equivalent.
• Experience: 3+ years in customer service, ideally in healthcare.
• Technical skills: Salesforce, Navision, Microsoft Office.
• Languages: Fluent in French and English; intermediate Spanish is a plus.
• Strong communication, problem-solving and collaboration skills.

Benefits

• Opportunity to work in a leading global organization in healthcare and genetic services.
• International exposure and participation in global projects.
• Supportive and collaborative work environment.
• Remote work 1 day per week possible.
• Medical insurance.
• Flexible compensation options.
• Discounts on our platform and gym memberships.
• Free coffee at the workplace.
• Job stability in a growing and innovative company.