L2 Tech Support Engineer
Germany
Full Time
3 hours ago
No H1B
Key skills
Communication
About this role
Role Overview
- Central point of contact for technical support for GE PCS drive systems
- Provide global and local technical L2 service support and offer technical project assistance in the area of Power Electronics
- Handle and resolve assigned cases in ServiceMax, which are managed both locally and by the global Service Tech Support team
- Collaborate and maintain regular communication with the global PE Tech Support team and ensure information and experience sharing within the CEE region
- Participate in 24/7 on-call rotation
- Handle email and phone inquiries
- Manage and coordinate corrective and remedial actions
- Create training concepts in Power Electronics; independently organize and conduct training and workshops for internal and external customers
Requirements
- Degree in Electrical Engineering, Drive Technology or a related field
- Several years of experience as a Field Service Engineer
- Very good German and English skills (written and spoken)
Benefits
- Relocation assistance provided: No