Own End-to-End Experiences: Lead design work that spans multiple stages of the customer journey—from discovery through launch and iteration.
Design for Activation and Value: Create guided, adaptive experiences that help customers reach their first meaningful outcomes quickly.
Connect Systems and Surfaces: Design flows, patterns, and frameworks that create continuity across products while maintaining simplicity and clarity.
Partner Across Disciplines: Collaborate closely with Product Managers, Engineers, Researchers, Content Designers, and Data partners.
Use Data to Learn and Iterate: Define success metrics, validate designs with qualitative and quantitative insights, and continuously improve shipped work.
Elevate Craft and Culture: Participate in critique, mentor peers, and help raise the bar for journey-focused design at HubSpot.

Proven Product Design Craft: A portfolio demonstrating strong visual design, interaction design, systems thinking, and measurable user or business impact.
Journey-Level Thinking: Experience designing across multi-step flows, lifecycle stages, or interconnected products.
Cross-Functional Collaboration: A track record of partnering effectively with PMs, engineers, and other designers to drive outcomes.
Systems and Scale Mindset: Comfort designing within large platforms where consistency, reuse, and cohesion matter.
Comfort with Ambiguity: Ability to navigate evolving strategy and complex problem spaces with clarity and momentum.
Growth Mindset: Curiosity, openness to feedback, and excitement about learning—especially in AI-powered product environments.
Bonus: Experience with B2B SaaS, onboarding or activation systems, personalization, or experimentation at scale.

Senior Product Designer II, Customer Journey

Key skills