Act as the primary point of contact between Madano and key clients, ensuring clear and effective communication and building strong and trusted relationships.
Understand client needs and objectives to provide strategic guidance and tailored solutions.
Lead client meetings, presentations and discussions to effectively shape and guide projects, share insights and provide recommendations.
Develop a deep understanding of each client's business, products, and industry landscape.
Proactively identify opportunities to enhance client satisfaction and address any concerns.
Build trust and credibility with clients through consistent delivery of high-quality work.
Develop and implement strategic communication plans and strategies that align with client objectives and industry trends and are tailored to client goals.
Oversee the planning, execution, and delivery of commercial projects.
Ensure projects are delivered on time, within scope, and within budget.
Monitor project performance, identify potential risks and implement corrective actions as needed.
Coordinate with internal teams where needed
including other Madano practices and AVENIR GLOBAL brands
to ensure alignment and understanding of project goals and to provide an integrated approach to project delivery.
Monitor industry developments and incorporate relevant insights into strategic plans.
Lead and mentor a team of account managers, account executives and medical writers.
Foster a culture of collaboration, creativity, and accountability within the team.
Provide regular feedback, guidance and support to team members to achieve their professional goals.
Identify opportunities for account growth and new business development.
Contribute to the agency's growth by expanding existing accounts and securing new clients.
Lead brainstorming sessions to generate innovative ideas and solutions.
Develop and present compelling proposals and pitches to potential clients.
Collaborate with the business development team to expand the agency's client base.
Build and maintain a network of industry contacts and potential clients.
Participate in industry events and conferences to promote the agency's expertise.
Develop and oversee the management of account budgets, ensuring financial targets are met.
Identify resourcing needs and support with capacity planning and financial forecasting.
Track and report on account financial performance, including revenue and profitability.
Negotiate favourable terms and agreements with clients and vendors.
Ensure accurate and timely invoicing and payment collection.
Identify cost-saving opportunities without compromising quality.
Establish and maintain quality standards for all client deliverables.
Implement processes and checklists to ensure consistency and accuracy in project execution.
Conduct regular reviews of project work to identify areas for improvement.
Solicit client feedback to continuously enhance service quality.
Address any quality issues promptly and implement corrective actions.
Requirements
Bachelor’s degree in life sciences, communications, marketing, or a related field; advanced degree preferred.
Minimum of 5 years of experience in in a fast-paced communications environment (in-house or agency) focused specifically on commercial programmes, with proven experience in senior account management and client relationship building.
Strong understanding of working on large-scale commercial programmes bringing to bear experience including brand positioning, launch planning, omnichannel and promotional material development.
Strong leadership skills with the ability to inspire and motivate a team.
Excellent communication, presentation, and negotiation skills.
Ability to think strategically and creatively to solve complex problems.
Strong organizational skills and attention to detail.
Proficiency in project management tools and software.
Benefits
25 days’ holiday plus Bank Holidays (rising to a maximum of 30 days alongside length of service)
Enhanced employer pension contribution
Private Medical insurance (for you and your family)
Income Protection insurance
Life Assurance at 4x your salary
Financial support and advice
Travel insurance (for you and your family)
An annual wellness benefit of £150
Four-week sabbatical after every 5 years’ service.