Account Director – Commercial, Healthcare Practice

Role Overview

• Act as the primary point of contact between Madano and key clients, ensuring clear and effective communication and building strong and trusted relationships.
• Understand client needs and objectives to provide strategic guidance and tailored solutions.
• Lead client meetings, presentations and discussions to effectively shape and guide projects, share insights and provide recommendations.
• Develop a deep understanding of each client's business, products, and industry landscape.
• Proactively identify opportunities to enhance client satisfaction and address any concerns.
• Build trust and credibility with clients through consistent delivery of high-quality work.
• Develop and implement strategic communication plans and strategies that align with client objectives and industry trends and are tailored to client goals.
• Oversee the planning, execution, and delivery of commercial projects.
• Ensure projects are delivered on time, within scope, and within budget.
• Monitor project performance, identify potential risks and implement corrective actions as needed.
• Coordinate with internal teams where needed
• including other Madano practices and AVENIR GLOBAL brands
• to ensure alignment and understanding of project goals and to provide an integrated approach to project delivery.
• Monitor industry developments and incorporate relevant insights into strategic plans.
• Lead and mentor a team of account managers, account executives and medical writers.
• Foster a culture of collaboration, creativity, and accountability within the team.
• Provide regular feedback, guidance and support to team members to achieve their professional goals.
• Identify opportunities for account growth and new business development.
• Contribute to the agency's growth by expanding existing accounts and securing new clients.
• Lead brainstorming sessions to generate innovative ideas and solutions.
• Develop and present compelling proposals and pitches to potential clients.
• Collaborate with the business development team to expand the agency's client base.
• Build and maintain a network of industry contacts and potential clients.
• Participate in industry events and conferences to promote the agency's expertise.
• Develop and oversee the management of account budgets, ensuring financial targets are met.
• Identify resourcing needs and support with capacity planning and financial forecasting.
• Track and report on account financial performance, including revenue and profitability.
• Negotiate favourable terms and agreements with clients and vendors.
• Ensure accurate and timely invoicing and payment collection.
• Identify cost-saving opportunities without compromising quality.
• Establish and maintain quality standards for all client deliverables.
• Implement processes and checklists to ensure consistency and accuracy in project execution.
• Conduct regular reviews of project work to identify areas for improvement.
• Solicit client feedback to continuously enhance service quality.
• Address any quality issues promptly and implement corrective actions.

Requirements

• Bachelor’s degree in life sciences, communications, marketing, or a related field; advanced degree preferred.
• Minimum of 5 years of experience in in a fast-paced communications environment (in-house or agency) focused specifically on commercial programmes, with proven experience in senior account management and client relationship building.
• Strong understanding of working on large-scale commercial programmes bringing to bear experience including brand positioning, launch planning, omnichannel and promotional material development.
• Strong leadership skills with the ability to inspire and motivate a team.
• Excellent communication, presentation, and negotiation skills.
• Ability to think strategically and creatively to solve complex problems.
• Strong organizational skills and attention to detail.
• Proficiency in project management tools and software.

Benefits

• 25 days’ holiday plus Bank Holidays (rising to a maximum of 30 days alongside length of service)
• Enhanced employer pension contribution
• Private Medical insurance (for you and your family)
• Income Protection insurance
• Life Assurance at 4x your salary
• Financial support and advice
• Travel insurance (for you and your family)
• An annual wellness benefit of £150
• Four-week sabbatical after every 5 years’ service.