Call Center Manager

Role Overview

• Oversee and support new call center hires through onboarding, training, and nesting progression
• Ensure proficiency, productivity, and seamless transition to production
• Manage engagement, expectations, and career development
• Focus on guiding new hires through onboarding processes
• Responsible for managing expectations, attendance, engagement, and skill transfers
• Enhance results, productivity, and reduce attrition by supporting new hires during their ramp-up period
• Direct oversight of a team of employees
• Address behavioral and attendance issues
• Ensure successful transitions to production
• Oversee the daily operations of their team

Requirements

• Bachelor’s degree (BS/BA) desired
• 3+ years of related experience

Benefits

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone