Field Installation Engineer

Role Overview

• Perform on-site installations of ScriptPro's pharmaceutical automation equipment and system solutions, adhering to specific procedures and standards, both domestically and internationally
• Ensure all installations are completed accurately and efficiently, meeting project timelines and pharmacy operational requirements across diverse geographic locations
• Troubleshoot and resolve any technical issues that arise during the installation process, focusing on ScriptPro-specific hardware and software in various settings.
• Utilize mechanical skills to assemble, install, and adjust ScriptPro equipment, ensuring precise alignment and functionality
• Apply basic electrical knowledge to connect and configure electrical components within ScriptPro systems, using tools such as voltmeters, adapting to different electrical standards as needed
• Understand and adhere to safety protocols for both mechanical and electrical work in a pharmacy setting, including international safety standards
• Operate a truck and trailer safely and efficiently, including backing and maneuvering in various environments, to transport ScriptPro equipment, adapting to international driving regulations as necessary
• Adhere to DOT requirements and maintain accurate electronic logs, including international driving logs when applicable
• Ensure the safe transport of sensitive and valuable ScriptPro equipment and materials to installation sites, both domestically and internationally
• Manage the import and export of ScriptPro equipment through customs at border crossings, ensuring compliance with all relevant regulations
• Adhere to all international travel requirements and documentation standards
• Utilize Windows OS and Microsoft Office Suite (Excel, Word, Outlook, Teams) for documentation, communication, and data management related to ScriptPro installations
• Demonstrate a basic understanding of network connectivity concepts, including LAN, VPN, WLAN, IP addresses, and MAC addresses, as they relate to ScriptPro system integration in diverse network environments
• Troubleshoot desktop and peripheral issues related to ScriptPro software and hardware effectively, including adapting to language and cultural differences
• Provide exceptional customer service to pharmacy staff and ScriptPro’s Field Operations personnel, ensuring their needs and requirements are met promptly and professionally.
• Communicate clearly and concisely, both verbally and in writing, with pharmacy clients, ScriptPro’s Field Operations, and internal team members, adapting to language barriers and cultural differences effectively
• Maintain a positive attitude and build strong rapport with pharmacy personnel and ScriptPro’s Field Operations representatives, demonstrating cultural sensitivity and awareness in all interactions
• Act as a liaison between the pharmacy and ScriptPro’s Field Operations, facilitating clear communication and problem-solving to ensure seamless service delivery
• Proactively communicate with ScriptPro’s Field Operations regarding any on-site issues or observations that may impact pharmacy operations or service quality.
• Identify and resolve technical and logistical issues specific to ScriptPro installations effectively
• Use analytical skills to diagnose problems and implement solutions tailored to ScriptPro equipment, adapting to different technical environments and standards
• Demonstrate good decision-making skills in challenging situations within a pharmacy environment, including international scenarios

Requirements

• 2+ years of related experience in a mechanical/technology field, with experience driving a truck and pulling a trailer
• Demonstrated proficiency with electrical and/or mechanical systems
• Proficiency in Windows OS, Microsoft Office Suite (Excel, Word, Outlook, Teams), and basic networking concepts
• General knowledge of industry best practices and technologies related to pharmaceutical automation
• Passing score on new hire aptitude test, technical training courses on ScriptPro systems, and ScriptPro provided certifications
• Ability to lift up to 70 lbs. and push up to 700 lbs. on wheels to move ScriptPro equipment
• Ability to perform physical tasks as required for the job, including working in tight spaces within pharmacy environments
• Ability to pass DOT Physical and driving road tests
• Ability to travel 85% of the time
• Valid driver's license and a clean driving record, including international driving experience if applicable
• Must have or be able to acquire a valid passport and be able to travel internationally without any disqualifying factors that would prevent entry into other countries
• Excellent customer service skills, particularly in a healthcare or pharmacy context
• Strong problem-solving, analytical, and communication skills
• Ability to multitask and prioritize tasks effectively
• Positive approach, drive, and tenacity
• Strong work ethics and attention to detail, especially in a regulatory environment
• Ability to work independently and as part of a team, interact effectively with pharmacy staff from diverse cultural backgrounds
• Commitment to continuous learning and improvement in ScriptPro technologies
• Cultural sensitivity and awareness

Benefits

• Health: Medical, Dental, Vision, Short-Term Disability, Company Paid Life Insurance & Long-Term Disability, 24/7 on campus Gym, and Vitality Wellness Program that helps lower your premium costs
• Well-being: Paid Time Off (PTO), Parental Leave, nine (9) paid holidays, paid volunteer hours, Employee Assistance Program, company-sponsored events and team-building activities, 401(k) Retirement Plan with company match, financial investment services, employee discounts on products and services.