Customer Engineer

Role Overview

• Bring a high-ownership, self-starting mindset with a willingness to fill gaps, solve problems, and support the team. Thrive in ambiguity, step up without waiting for direction, and contribute beyond your role to drive shared success.
• Provide expert technical guidance to customers and sales peers regarding Armada’s AI Factory products and services including Modular Data Centers & GPU based systems from partners such as Nvidia. Understand client challenges and propose appropriate solutions to meet their needs.
• Lead technical demonstrations, proof-of-concepts, and workshops to showcase features, functionalities, and benefits of the company’s offerings. Tailor demonstrations and execute workshops to address specific client challenges.
• Collaborate cross-functional to support sales, including customer engagements, technical scoping, and proposal development. Influence and align internal teams to drive solution strategy, resource prioritization, and successful business outcomes.
• Cultivate strong relationships with key client stakeholders, including technical decision makers and influencers. Serve as a trusted advisor through thought leadership, understanding their challenges, and providing tailored solutions based on technical business needs.
• Stay ahead of industry trends, competitive developments, and emerging technologies. Leverage market awareness to identify opportunities for product innovation and differentiation.
• Enhance field team understanding of technical concepts, product features, and selling strategies. Provide ongoing support and enablement of resources to empower sales representatives in their client interactions.

Requirements

• Bachelor's degree in computer science, Engineering, or related field or equivalent demonstrable work experience; advanced engineering based degrees are a plus.
• 5+ years proven experience in pre-sales, sales engineering, or solution architecture role supporting technical products.
• Understanding of computing, networking and storage hardware fundamentals particularly including AI/GPU based systems such as Nvidia DGX, HGX, MGX, and similar systems.
• Working understanding and experience with common data center supporting systems such as mechanical, electrical, plumbing, cooling and racking; experience with Modular or mobile data centers a plus.
• Familiarity with cloud platforms, virtualization or containerization technologies, and modern enterprise infrastructure.
• Proficiency in at least one core technical domain such as AI/ML infrastructure, connected devices, or data center systems (see Technical Focus Areas below).
• Working knowledge of cloud platforms, modern networking concepts, and containerization or virtualization technologies.
• Excellent communication and presentation skills, with the ability to engage and influence both technical and non-technical audiences.
• Strong problem-solving mindset with the ability to navigate ambiguity and drive clarity.
• Self-starter who thrives in dynamic environments and effectively manages multiple priorities.
• Must be willing and able to travel, including potential international travel, as business needs to dictate.

Tech Stack

• Cloud

Benefits

• Health insurance
• Retirement plans
• Paid time off
• Flexible work arrangements
• Professional development opportunities