About this role

Provide Tier II End-User Support by offering second-level technical assistance for common IT issues, including Windows OS, networking, and end-user devices.
Provide specialized support for Microsoft Azure, Office 365, and Dynamics 365 environments.
Handle the management, troubleshooting, and configuration of Azure VMs.
Address and resolve issues related to Azure networking components such as virtual networks, subnets, and VPN connectivity.
Manage the process of setting up new user accounts, including email and permissions, and ensuring their integration into the network and cloud environment.
Respond to and resolve helpdesk tickets that have been escalated from a Tier I support level.
Develop and keep documentation current for technical procedures, troubleshooting steps, and system configurations.

High School diploma or equivalent is required.
Associate or bachelor’s degree, preferred.
Combined experience in Windows OS, Azure, Microsoft 365 support practices of 3 or more years with education is desirable.
Previous experience with technical support ticketing systems and remote tools preferred.

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

Help Desk Support Specialist

Key skills