About this role

Serve as the Donor Services/Donor Information subject matter expert (SME) and software owner for digitalDONOR.
Select Technical Vendor management by acting as primary point of contact.
Oversee technical implementation and testing by coordinating cross functional teams.
Drive continuous process improvement by leading and supporting projects.
Partner Portal administration by overseeing configuration and implementing workflow improvements.
Monitor performance of systems and escalate issues as needed.
Develop and conduct training for employees and partners related to owned/contracted software.
Facilitate change control processes in accordance with quality system requirements related to software.

Bachelors degree in Information Systems, Technology or a Lifesciences or Healthcare related field.
3+ years of experience in business systems analysis, healthcare technology, regulated industry environments.
Strong background in clinical chart review, medical record auditing, or clinical data analysis.
Experience working within a Quality management system (QMS) and change control environment.
Familiarity with managing enterprise systems and vendor-supported platforms, AI-enabled systems or clinical decision support tools, portal administration and user access management, systems integrations, Sharepoint development and workflow automation experience.

Donor Services Business Technology Analyst 2

Key skills